Skip to content
Menu
Help topic

Streaming & smart TV

Buffering, picture quality, app crashes and account controls.

Choose the closest symptom

Start with what you can observe

BufferingCheck whether one service or every device is affected, then test connection speed.
Blurry pictureAllow adaptive quality to settle and verify plan, device, cable and connection limits.
App crashesRestart the app and device, check storage and install official updates before resetting.

Recommended guides for this topic

Set Up Netflix Parental Controls in 5 Steps
Blog

Set Up Netflix Parental Controls in 5 Steps

Keeping your kids safe while streaming shows and movies on Netflix is easy with these 5 simple steps: Create a Kid's Profile: Set up…

Historical guide — verify current details