Wi-Fi Connected but No Internet in Windows: Find the Cause

← BackSeptember 6, 2026

A Wi-Fi connection only confirms that the PC reached the local network. Compare other devices before changing Windows, router or DNS settings.

Step-by-step checks

1. Check the scope

Try two trustworthy websites and another device on the same Wi-Fi. If every device lacks internet, focus on the modem, router or provider rather than the Windows PC.

2. Check Windows status

Confirm Airplane mode is off and the expected network is connected. Run the Network and Internet troubleshooter in the Windows Get Help app.

3. Reconnect once

Turn Wi-Fi off and on. If needed, forget only the affected network and reconnect with the known password; do not reset every saved network.

4. Restart the network in order

Restart the PC. If several devices are affected, restart the modem and router using the provider or manufacturer procedure and wait for status lights to settle.

5. Inspect advanced causes last

Only after the basic checks, review VPN, proxy, DHCP and DNS settings. Record original values before changing anything and avoid unknown driver-download sites.

When to stop

Do not factory-reset provider equipment unless you have the connection, Wi-Fi and administration details needed to restore it.

What to tell an expert

Share the device model, operating system, exact symptom or error, when it began, what changed beforehand, and which checks you completed. Do not send passwords, one-time codes, encryption recovery keys, or unnecessary personal files.

Official reference

This Supportia guide was prepared with current official guidance as a factual baseline. Interface names can still vary by device and version. Open the official reference.

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