Move a small team to unique managed passwords without creating a single point of failure: define ownership, recovery, multifactor authentication and offboarding before importing credentials.
Step-by-step checks
1. Define the business owner
Assign an accountable administrator and a backup administrator. Personal employee accounts should not be the sole owner of business vaults or billing.
2. Choose requirements before a product
List required platforms, shared vaults, audit needs, recovery controls, export options, access policies and current support commitments.
3. Protect administrator access
Use phishing-resistant multifactor authentication where supported. Store recovery material separately and restrict emergency access to named people.
4. Pilot with a small group
Start with low-risk accounts and a few users. Test sign-in, sharing, mobile access, recovery, export and removal before a company-wide rollout.
5. Replace reused passwords gradually
Prioritise email, finance, domain, cloud and administrator accounts. Generate unique passwords and remove unsafe spreadsheets or chat messages after confirming migration.
6. Document joiners and leavers
Make access assignment and revocation part of onboarding and offboarding. Review shared credentials and ownership whenever a person changes role or leaves.
When to stop
Do not import passwords into an unapproved personal vault or delete the previous controlled record until access, recovery and export have been tested.
What to tell an expert
Share the device model, operating system, exact symptom or error, when it began, what changed beforehand, and which checks you completed. Do not send passwords, one-time codes, encryption recovery keys, or unnecessary personal files.
Official reference
This Supportia guide was prepared with current official guidance as a factual baseline. Interface names can still vary by device and version. Open the official reference.
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